Desktop Administrator

Desktop Administrator

Who We Are

Magnit is the evolution of work. Serving hundreds of the world’s most recognizable brands for the past 30+ years, Magnit offers the industry’s first holistic platform for the modern workforce. Magnit’s integrated workforce management (IWM) platform supported by data, software, intelligence, and best-in-class services team is key to our clients’ success. It can adapt quickly to regional or industry economic shifts, and provides the speed, scale, flexibility, transparency, and expertise required to meet an organization’s contingent workforce management, talent strategy and broader organization goals. At Magnit, you’ll work with passionate colleagues who collaborate and deliver meaningful results that positively transform the largest companies around the globe.  

About the role

The Desktop Administrator provides fast and useful technical assistance on end user computer systems, mobile phones (Android, iOS), and tablets. You will answer queries on technical issues, troubleshoot to determine root cause, as well as provide and document their solutions.

An excellent desktop administrator must have good technical knowledge and be able to communicate solutions effectively in a non-technical manor to help the user understand the problem and its solution.

The goal is to create value for users that will help technology work the way they need it for their day-to-day needs, and to forge a relationship with them based on trust, expertise, and experience.

What you will do

  • Serve as a point of contact for internal employees and high-level executives seeking technical assistance over the phone, via email, chat, and in person.
  • Perform remote troubleshooting through diagnostic techniques, remote support tools, and by asking pertinent questions
  • Troubleshooting to find the root cause and the best solution based on the issue and details provided by employees
  • Walk the customer through the problem-solving process
  • Maintain user, computer, and group object in an Active Directory environment
  • Maintain and create resources in Azure and Office 365
  • Manage a ticket queue within the parameters of pre-defined SLAs
  • Provide consistent day-to-day service
  • Escalate unresolved issues to the proper team of support personnel
  • Provide accurate information on IT systems, products, and services
  • Keep a detailed record of events and problems, and their resolution, in incident tickets
  • Follow-up and communicate with users throughout the incident resolution process

What You Will Need

  • 3+ years of experience in a Desktop Support role
  • Fluent in both Dutch and English
  • Working knowledge of the following systems
    • Active Directory
    • Powershell
    • Exchange Online
    • Azure AD
    • Microsoft InTune/Autopilot
    • MS Office App Suite
    • Basic Ticket Handling
    • iOS
    • Android
    • Teleconferencing solutions including Microsoft Teams, and other industry standard solutions
  • Excellent written and verbal communication skills

What Magnit will Offer You

  • A comprehensive onboarding program and colleagues who will help you get familiar with the organization
  • A competitive salary with good secondary benefits
  • A guaranteed 13th month
  • 31.5 vacation days based on full time employment
  • A pension plan
  • A laptop
  • Nice extras such as a vitality program
  • Annual training courses
  • Various social and sporting activities to get to know your colleagues even better

If this role isn’t for you

Stay in touch, we will let you know when we have new positions on the team.To see a complete list of our open career opportunities please visit https://magnitglobal.com/us/en/company/careers.html    

To do our best work we need different viewpoints. Therefore, we celebrate diversity and embrace inclusion. As an equal opportunity employer, we are dedicated to building a team that represents a variety of backgrounds, perspectives, and skills.  We strive to ensure that we maintain a positive and enriching work environment for all.

Sollicitatieprocedure

1. Solliciteer

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2. Kennis maken

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3. Eerste gesprek

Je komt langs voor een kop koffie of thee en een goed gesprek.

4. Vervolggesprek

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5. Contractvoorstel

Wij doen jou een passend voorstel.

6. In dienst

Welkom bij Brainnet!

Vacaturekenmerken
Functie Desktop Administrator
Branche PRO Unlimited
Dienstverband Vast
Uren 40 per week
Opleidingsniveau mbo/hbo
Werkervaring minimaal 3 jaar
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Neem contact met mij op

Hilko Kooistra
Hilko Kooistra Corporate recruiter
+31 (0) 30 602 16 17 06 - 46 10 16 06 06 - 46 10 16 06 LinkedIn
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Hilko Kooistra
Corporate recruiter