Technical Implementations Manager

Technical Implementations Manager

The Technical Implementations Manager (TIM) is responsible for the successful and timely software and service implementation, coordination, and management. This position will be engaged on new client Managed Service Provider (MSP) and/or Vendor Management Software (VMS) implementations and is accountable for all elements within the process work stream. The TIM is responsible for defining, planning and driving all process and technical related activities necessary to reach implementation objectives including the internal coordination of tasks with a project plan and ensuring that all tasks are completed on time and within budget. 

In this role, the TIM will work closely with all departments and customers serving as consultant, organizer, facilitator, planner, data analyst and problem solver as needed.  Working independently and with minimal supervision, the TIM will work on multiple implementations of medium to large scale. Highly developed skills in complex relationship management, conflict resolution and problem solving are required. This position involves travel up to 35% both domestically and internationally.

What you will do

  • Serves as the liaison for PRO Unlimited’s Vendor Management System (VMS) platform, Wand®, and all other VMS systems to internal and external organizations for deployments
  • Consults clients and recommends the most effective and efficient solution incorporating PRO Unlimited’s best practices and leading industry trends to meet client-specific objectives
  • Drives business requirements gathering and process design throughout project lifecycle with customer user groups and internal teams
  • Designs the technical configuration and identifies any integration points between VMS system and various client systems
  • Defines and documents the detailed process flow, business, architecture, integration requirements and decision points for the VMS solution
  • Contributes to project communication updates to keep implementation stakeholders engaged in successful MSP implementations
  • Works closely with the project stakeholders to maintain project plans, logs, actions, status reports, etc. that support, enhance and manage the VMS application deployment
  • Participates in special projects and performs other duties as assigned

What You Will Need

  • 3 years implementation experience as a functional lead in service and/or technology industries, including process re-engineering, solution design/development & technology integration
  • Experience implementing, administering, and configuring third party VMS systems including Wand, Fieldglass, Beeline, and IQN
  • Experience designing and solutioning large, complex, multi-country MSP implementations utilizing various VMS technologies
  • Solid understanding of project process knowledge
  • Experience of managing stakeholders
  • Ability to be flexible, follow tight deadlines, independently organize and prioritize work
  • Ability and availability to travel to client sites for face to face meetings, interacting with all levels in an organization including executive management
  • Ability to maintain composure, solve practical problems and successfully manage a variety of changing situations under stress and against tight deadlines
  • Superior verbal and written communication skills
  • Strong organizational and multi-tasking skills
  • Demonstrated success in leadership and staff management
  • Expert working knowledge of MS Applications – MS Project, Visio, PowerPoint, Excel, Outlook.

Additional Qualifications

  • Familiarity with conducting meetings via the web
  • Deadline and detail-oriented, with ability to multi-task and juggle multiple clients and projects simultaneously.
  • PMP

Who We Are

PRO Unlimited is the future of work. Serving hundreds of the world’s most recognizable brands for the past 30+ years, PRO Unlimited offers the industry’s first holistic platform for the modern workforce. PRO’s integrated workforce management (IWM) platform supported by data, software, intelligence, and best-in-class services team is key to our clients’ success. It can adapt quickly to regional or industry economic shifts, and provides the speed, scale, flexibility, transparency, and expertise required to meet an organization’s contingent workforce management, talent strategy and broader organization goals. At PRO, you’ll work with passionate colleagues who collaborate and deliver meaningful results that positively transform the largest companies around the globe.

What PRO will Offer You

At PRO Unlimited, you’ll be joining an innovative, high-growth environment and can quickly make an impact to help transform the largest companies in the world. You’ll work with passionate colleagues who collaborate and deliver. PRO offers all employees the opportunity for growth and development, and we want individuals to fulfill their potential and blaze their own trails! PRO will offer you a competitive benefits package, a great PTO package, medical, dental, and vision coverage, retirement planning, as well as discounts and perks for tickets, travel, merchandise and more! PRO encourages employees to participate in giving back, and we will match employee contributions to favorite charities and support corporate volunteering hours to make a difference in your community!

If this role isn’t for you..

Stay in touch, we will let you know when we have new positions on the team.

To see a complete list of our open career opportunities please visit

To do our best work we need different viewpoints. Therefore, we celebrate diversity and embrace inclusion. As an equal opportunity employer, we are dedicated to building a team that represents a variety of backgrounds, perspectives, and skills. We strive to ensure that we maintain a positive and enriching work environment for all.


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Functie Technical Implementations Manager
Branche PRO Unlimited
Dienstverband Vast
Uren 40 uur per week
Opleidingsniveau bachelor
Werkervaring minimaal 3 jaar
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Hilko Kooistra
Hilko Kooistra Corporate recruiter
+31 (0) 30 602 16 17 06 - 46 10 16 06 06 - 46 10 16 06 LinkedIn
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Hilko Kooistra
Corporate recruiter